If you are running a conventional mail-order operation, a World Wide Web e-commerce business, or both, in today's competitive business environment, you need a low-cost, reliable fulfillment solution. With our state-of-the-art technology and exceptional customer service, we provide just such a solution. Here are a few of the many fulfillment services we offer:

Same Day Shipping
Today's customers expect to receive their orders yesterday. That's why we offer same day shipping. With same day shipping, orders received by 3 PM Eastern Time are shipped the same business day.

Shipping Reports, Inventory Status, & Tracking Information
Information is key to running your business. With our exclusive Pierpoint-Martin BackOffice system, you will be able to access real-time shipping reports, product inventory status, and shipment tracking information via the web at any time of the day or night.

Customer Order Tracking
Do you want to allow your web customers direct access order tracking information? We can provide you with a web page where your customers can track the shipping status of their orders. This will help keep your customers happy while reducing the number of customer service e-mail messages and telephone calls you receive.

Returns Processing
Returns are an inevitable part of almost any mail-order or e-commerce business. We can handle product returns and exchanges efficiently and accurately. Our returns processing services include checking, repackaging, and restocking returned merchandise.

Gift Wrapping
Now you can offer your retail customers the option of having their orders gift wrapped with our selection of special event, holiday, and seasonal wrapping paper. We can gift wrap most small and medium-sized products.

Inserts
Your best future customers are usually your existing customers, so if you're not including marketing literature with your order shipments, you are probably losing sales. We can insert catalogs, sales sheets, and other inserts into any or all shipments. You can either provide printed inserts to us or we can print them on-demand for you from an electronic or camera-ready master.

Selection of Shipping Methods
We can ship orders by United States Postal Service, United Parcel Service, or Federal Express. You can select a single shipment method for all shipments or different shipping methods based on shipment value, weight, or product selection. Our Pierpoint-Martin BackOffice^TM software is linked directly to United Parcel Service computers. In fact, we are one of only approximately 40 companies in the world whose software is authorized to link directly to UPS.

Customized Shipping Documents
When we ship an order for you, we can generate the necessary shipping documents including packing lists and/or invoices customized with your company name and logo.

Customized Shipping Cartons
Pierpoint-Martin can also provide shipping cartons customized with your company name and logo.