As an e-commerce outsource provider, Pierpoint-Martin has demonstrated time and time again that providing site visitors with the ability to chat live online with a customer service representative dramatically increases e-commerce sales. That is why Pierpoint-Martin offers its own Woperator premium customer service chat facility.

While there are a variety of online chat systems available today, Pierpoint-Martin's Woperator system is unique in being specifically designed for e-commerce. Woperator not only allows customer service reps to push product pages to visitors, it also enables them to view and modify a customer's shopping cart and even walk a customer through the checkout process.

Woperator sessions can be handled either by the web site operator's telephone representatives (requires Internet access) or by Pierpoint-Martin's "call center." And the Woperator user interface can be customized to match the look-and-feel of virtually any site.